Shipping & Returns

Credit Policy

All customers are COD via Cash, Check or Credit Card unless credit has been established for longer term payments.  Contact our Credit Department for details.

Returns Policy

Each manufacturer has a specific return policy. Typically it is specified in the manual that comes with their products. We must adhere to our manufacturers’ guidelines and they will decide if a product may be returned for credit or will need to be field serviced/replaced. To qualify:

1. All returns must be accompanied by a proof of purchase (preferably an invoice) and you will need to fill out a Return Form at the Counter.
2. The non-defective return will not be accepted after 30 days of the product leaving the store and are subject to a 15% restocking charge if returned after 7 days from date of purchase. The products must be in their original containers/boxes and in salable condition
3. Our drivers will not pick up returns without a pick up authorization from our office. You must call to request a pick up.
4. Special orders are not subject to return.
5. The following items are subject to on-site evaluation by reps and should not be returned to Hatchik:
   • Heaters
   • Blowers
   • Pumps
   • Filters
   • Automatic cleaners
   • Chemical feeders
   • Automatic controls
   • Ozonators
   • Chlorinators
   • Ladders & rails
   • Slides, diving boards, and stands
   • Motors
   • Control systems
   • Pool alarms
   • All Polaris pool cleaners
   Any warranty claim on the above items may be sourced through the office and arrangements will be made for an on-field inspection by the vendor rep.
6. The following items will not be accepted for return without special authorization:
   • Cut hose, tubing, pipe, rope, etc.
   • Loose sheets and open or wet cases of tile
   • Test kits, strips, and replacement test solutions
   • Light bulbs
   • Coping and pavers, all types
   • Leftover merchandise at end of season
   • All other items deemed unacceptable
7. All returns will be honored in credit on your account or refunded to the original purchasing credit card.

Hatchik Supply Co. reserves the right to refuse the return of any item on the basis of: physical condition, warranty, documentation, technical evaluation and other reasonable considerations.